1 Collection of personal information
When you sign up to use TutorBloom, you provide certain personal information voluntarily. This may include any or all of the following:
- First and last name
- E-mail address
- Phone number
- Location (city, state, ZIP/postal code, time zone)
- Age range
- Whether you've taken and passed a background check
- Social media profile information (e.g., sign-ins based on social media accounts)
- User photos
- User reviews and ratings
- Payment information
We collect and use this personal information to support the basic operation of the service. For example, the process of matching learners to tutors requires collecting personal information of the sort above and sharing some of it (for instance, names, photos, reviews and ratings) with other users of the service. We do not share e-mail addresses, phone numbers or payment information between users.
2 Sharing of personal information with third parties
In certain cases we share personal information with third parties to support our marketing efforts. Specifically:
TutorBloom itself never sells personal information to third parties.
3 User tracking
TutorBloom employs user tracking for a number of purposes. This section explains what we collect in this context, why we do it, and how we use the data.
3.1 User analytics
To better understand the effectiveness of our marketing efforts and the way users use our service, we use third-party site analytics tools to track on-site behaviors. The data we collect for this purpose is of an aggregate nature. We can see, for example, how many users came to the site by directly typing "tutorbloom.com" in the browser address bar vs. how many clicked on a social media link. We can see how many users come from Phoenix vs. Los Angeles.
3.2 Fraud detection and prevention
TutorBloom is a marketplace service, and as such, we employ fraud detection procedures to prevent certain types of fraud that sometimes occur on marketplace services, such as fake ratings, fake reviews and fraudulent payments. These procedures necessarily involve per-user tracking. For obvious reasons we can't share the exact procedures here, but we use this data only for fraud detection and prevention.
3.3 Customer support
We log user actions on the site on a per-user basis so we can provide customer support in the event that something goes wrong, such as a user being unable to sign in or having problems messaging a tutor.
4 User messages
TutorBloom includes a messaging system that allows tutors and learners to communicate with one another. Please be aware that user messages are not private in an absolute sense: while in general we don't read them, there are certain limited situations in which we do read user messages or else share them with law enforcement. The situations are as follows:
- We read messages to investigate reported violations of the TutorBloom Terms of Service.
- We share messages with law enforcement upon lawful demand (e.g., legal subpoena).
Additionally, the TutorBloom search engine algorithm uses message metadata (sender, receiver, message timestamps) as a factor for ranking tutors. The algorithm does not inspect message contents.
5 Questions and feedback